Billingsley Tire: Customer Reviews
Listen to the Deep Dive:
We copied all our Google reviews—we have over 190 with ratings and within those about 80 with comments, both the good, bad, and ugly—into an AI for analysis. Here’s the summary:
Billingsley Tire in Coalinga, California receives overwhelmingly positive reviews for its exceptional customer service, quick and reliable repairs, and fair prices. Many reviewers praise the owner, Pat, and his staff for going above and beyond to help customers, often in emergency situations. While a few negative reviews exist, the vast majority highlight the shop’s dependability and commitment to customer satisfaction. The shop offers a wide range of services beyond tire repair, including general auto maintenance.
We then asked, “What defines customer experience at Billingsley Tire?” The AI responded:
Billingsley Tire in Coalinga, California, is known for its exceptional customer service and commitment to meeting customer needs. Customers consistently praise the friendly and helpful staff, who go above and beyond to provide a positive experience.
Here are some key aspects of the customer experience at Billingsley Tire:
Prompt and efficient service: Customers appreciate the fast turnaround time, whether it's for a simple tire change or more complex repairs.
Honesty and trustworthiness: The owner, Pat Billingsley, is known for his honesty and commitment to providing reliable service. Customers trust his recommendations and appreciate the transparency in pricing.
Going the extra mile: The staff at Billingsley Tire is known for going above and beyond to help customers, even in challenging situations. They have provided assistance to travelers stranded with flat tires, offered rides to customers while their vehicles are being serviced, and even stayed open late to accommodate urgent needs.
Small-town values: Billingsley Tire embodies the spirit of a small-town business, where customers are treated like family and receive personalized attention. This creates a welcoming and comfortable atmosphere.
While the majority of reviews are positive, there are a few negative experiences. However, the owner, Pat Billingsley, actively responds to negative reviews, seeking to understand the situation and offer resolutions. This demonstrates a commitment to customer satisfaction and a willingness to address any issues that may arise.
What is a common customer complaint?
While customer reviews for Billingsley Tire are overwhelmingly positive, a few customers have complained about high prices. One customer said that the prices were “extremely high.” Another reviewer characterized their experience as the “worst ever” but did not provide details.
Is it truly expensive?
It’s difficult to say for certain whether Billingsley Tire is expensive. While a few customers mentioned that prices are “extremely high,” most reviewers do not mention pricing. Those who do comment on price say that it is “reasonable” and that they “get what you pay for” in terms of quality. One customer even reported that Pat Billingsley lowered their bill “just because.”
You might consider reaching out to Billingsley Tire directly for a quote and compare it to other shops in the area. This will help determine if their prices are in line with the local market.
Summarize customer opinions of Pat Billingsley.
Customer reviews of Pat Billingsley, the owner of Billingsley Tire, are largely positive. He is described as friendly, helpful, honest, trustworthy, and professional. Several customers mention that they trust his recommendations and appreciate that pricing is transparent. Others state that he embodies small-town values, treating customers like family, and creating a welcoming atmosphere. One customer noted that Pat Billingsley is “a bit of a curmudgeon,” but has a loyal following and has been in business for decades.
In addition to his personal qualities, customers also appreciate Pat Billingsley’s commitment to going above and beyond to help his customers. Reviews mention that he has helped stranded travelers with flat tires, offered rides to customers whose vehicles are being serviced, and even stayed open late to accommodate urgent needs. He also actively responds to negative reviews to offer resolutions.
What is a common reason customers visit Billingsley Tire?
Customers visit Billingsley Tire for a variety of reasons, but tire issues are the most common. Many reviewers mention getting their tires changed or repaired at the shop. Several specifically reference needing assistance with a flat tire, including travelers who experienced blowouts on I-5. One customer even noted that Billingsley Tire has tires “available in any type or size”.
However, Billingsley Tire also offers a range of other services, including general auto repair and suspension work. One reviewer mentioned getting shocks and brakes in addition to tires, and others state that the shop performs “most repairs” and provides “quality work” on repairs and tires “and much more”